Your Name And Address

These details will appear on your order invoice(s). You can choose a delivery address that is different to this address for any of your orders.

Your telephone number(s)

Your Sign In Information

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Please choose a password that is easy for you remember but difficult for other people to guess.

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Terms and Conditions


These terms and conditions set out the basis on which you can visit and use our website. Please read them. General

This site is owned and operated by Great Elm Physick Garden Ltd.

Registered office:

c/o White Bruce,
Mendip Court, Bath Road, Wells, Somerset  BA5 3DG

"GEPG" refers to Great Elm Physick Garden Limited.

Registered at Companies House number 05117724

If you have any comments or complaints about this website, please contact us or 01373469996.


Material on this website is protected by copyright which is owned by GEPG. Users may view, print and download the contents for personal use only; the contents must not be used for commercial purposes or incorporated in any publication in any form.

Your health

The information on this site is not diagnostic nor is it intended to indicate any treatments or cures. Always consult a herbal practitioner or your GP in order to obtain diagnoses and treatments.

In the unlikely event that you dislike or experience a reaction to one of our products, please contact our customer service department.

Animal testing

No product or ingredient has been, to our knowledge, tested on animals. We always ask suppliers for similar guarantees.

Organic sourcing

We endeavour to source certified organic ingredient for each and every product.  Occasionally there is no organic version to be had.  If that is the case, we try to ensure the alternative is the very best on offer.

Accuracy of Content

GEPG has taken every care in the preparation of the content of this website, in particular to ensure that prices quoted are correct and all products have been fairly described. Orders will only be accepted if there are no material errors in the description of the goods or their prices as advertised on this website. All prices are displayed exclusive of VAT. The weights, dimensions and capacities given are approximate only. Packaging may vary. To the extent permitted by applicable law, GEPG disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website GEPG shall not be liable to any person for any loss or damage which may arise from the use of any of the information contained in any of the materials on this website.


GEPG does not disclose buyers' information to third parties. We guarantee that we will not pass your details to any other company without your permission.

Password and account security:

You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account. GEPG shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Online Purchasing Security:

We understand you may have concerns about using your credit card to make purchases online. We pledge to keep this information secure by using the latest payment systems and technology. All credit card processing is handled by WorldPay plc. If however you still are unsure about using your credit card on the internet, the please call Customer Services on +44 (0)1373 469996 and we will be happy to process your card details manually via the telephone.


Payment of the price of an order must be received by GEPG and cleared before delivery.

Payment can be made by any major credit or debit card, and will be debited and cleared from your account before the despatch of your goods. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.

Our payment system is operated by WorldPay. WorldPay is responsible for taking and securing card details. We do not store account numbers.

Currency conversion

GEPG Ltd accepts payments for goods in UK Sterling, Euros and US Dollars. Prices are marked only in UK Sterling because exchange rate fluctuations make it difficult to fix the prices in other currencies.

Currency conversions will be calculated by WorldPay once payment for has been requested by the customer. GEPG Ltd cannot be held responsible for currency fluctuations or calculations made by WorldPay.

International Orders: GEPG Ltd welcomes international customers to browse and shop on-line with certain limitations and restrictions.

GEPG Ltd does not collect any import taxes and or duties that governments might impose on products shipped to that country. Goods cannot be returned for a full refund due to your unwillingness to pay any import taxes or fees charged by your local government. You are advised to make any appropriate arrangements. Contact your local Customs & Excise officer, or visit their web-site.

Postal zones are: UK mainline, Europe (includes Republic of Eire, Channel Islands, Isle of Man), World Zone 1 (includes US and Canada), World Zone 2 (includes Australia, New Zealand and Japan). For a full list go to

Goods will be sent standard air mail. GEPG Ltd cannot be held responsible for any non-delivery by a third party. If you want any special delivery services, please contact

Ordering Errors

You are able to correct errors on your order up to the point at which you click on "submit" on the final page of our ordering process.

Delivery and Risk

Delivery Timescales: On verification and acceptance of your card details and phone or email verification of your order details (usually within 24-48 hours) goods will be sent to the cardholder’s or delivery address given in your order. The following delivery schedules can be used for a guide and are not guaranteed. United Kingdom (3-5 days), Europe (5-8days), World Zone 1 (8-10 days), World Zone 2 (10-14 days), World Zone 1 includes USA, World Zone 2 includes Far East. A signature (cardholders) may be required on delivery, this will be used for proof of delivery.

We do our best to despatch orders within 24-72 hours unless otherwise notified. We do not accept any liability for delay caused by any third party.

The method and address for delivery shall be as specified in your order.

On delivery, we will also provide you with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business. Delivery charges cannot be refunded.

Risk of damage or loss of the goods shall pass to you on delivery.

Re-delivery of your parcel: If your goods are returned to Great Elm Physick Garden Ltd due to insufficient address detail being supplied by yourself, then you will be liable to pay for the re-delivery costs.

Acknowledgment and Acceptance of your Order

If you have supplied us with your email address, we will email you to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Cancellation Right

Under the European Union directive CCRs (Customer Contracts Regulations) (effective from June 13, 2014) the customer has the legal right to cancel an order within 14 working days. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.

Returns policy

Returns should be made within 14 days of delivery and sent back to us at Great Elm Physick Garden Limited, Wallbridge Mills, The Retreat, Frome, Somerset BA11 5JU including a copy of the original invoice. You will be refunded in full, or sent a replacement if preferred, on receipt of the goods back at Great Elm Physick Garden in a satisfactory condition.

Customers will be required to pay for return postage where the choice to return the item is theirs (i.e. a cancellation of a cancelable item).

If a customer handles a product inappropriately or unreasonably while it is in their possession, we reserve the right to deduct the reasonable value of any damage caused by this from the refund amount. Handling is described as “inappropriate” and “unreasonable” if it is anything other than what is required to establish the nature, characteristics and function of the product. For a return, this also includes when the product is in transit back to the seller.


GEPG Ltd will process Refunds no more than 14 days after the day the product is received by the GEPG Ltd or,

GEPG Ltd will refund full postage if the customer pays for express delivery on an order where the contract is not fulfilled. The CCRs (Customer Contracts Regulations) state the required refund is standard postage only.

We cannot accept goods that have been opened due to hygiene considerations.

We cannot refund goods returned due to an unwillingness to pay any import fees to your local government.

If you have not notified us within 14 days from receipt of the goods, it is agreed by both parties that the sale is concluded and payment has been authorised by you.

Passing of Property

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

Links to Other Websites

We have placed links on this website to other websites we think you may want to visit. We do not vet these websites and do not have any control over their contents. GEPG cannot accept any liability in respect of the use of these websites.

Damage to your Computer

GEPG makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. GEPG shall not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Exclusions of Liability

Any disclaimers and exclusions of liability in these Terms and Conditions shall not apply to any damages arising from death or personal injury caused by the negligence of GEPG or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by and construed in accordance with English Law. If any provisions of these disclaimers and exclusions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Other Legal Notices

You acknowledge and agree that these Terms and Conditions, together with our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website and any purchase by you of any goods from us, and supersede and govern all prior proposals, agreements, or other communications.

We reserve the right to change these Terms and Conditions at any time and we encourage you to revisit these Terms and Conditions periodically to ensure that you are at all times fully aware of our Terms and Conditions. Any changes are effective immediately upon posting to the Website. Your continued use of the Website constitutes your agreement to all such Terms and Conditions.

We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

Use of this Website from outside the UK

Unless otherwise specified, the materials on this website are directed solely at those who access this website from the United Kingdom mainland. GEPG make no representation that any products or services referred to in the materials on this website are appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Law, Jurisdiction and Language

This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales.

© 2016 Great Elm Physick Garden Ltd


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