SHIPPING

  • Goods will be despatched within 24 hours unless otherwise notified. On verification and acceptance of your order and payment goods will be sent to the cardholder’s or delivery address given in your order.
  • We use Royal Mail first class as standard for goods under the value of £50 (incl shipping costs).  For goods over the value of £50 we use Royal Mail registered post or another shipper with tracking facility. You will be informed of the tracking site and number by email.
  • We do not accept any liability for delay caused by any third party.
  • A signature (cardholders) may be required on delivery, this will be used for proof of delivery.
  • The method and address for delivery shall be as specified in your order.
  • Risk of damage or loss of the goods shall pass to you on delivery.
  • Re-delivery of your parcel: If your goods are returned to Great Elm Physick Garden Ltd due to insufficient address detail being supplied by yourself, then you will be liable to pay for the re-delivery costs.

Acknowledgment and Acceptance of your Order

  • We will email you to confirm receipt of your order and email you again to confirm details. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Right of cancellation

  • On delivery, we will provide you with sufficient details to enable you to exercise your right of cancellation; and address any intended cancellation or complaints to the correct place of business. Delivery charges cannot be refunded.
  • Under the Distance Selling Regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. Where goods are delivered to a third party, you will only be able to exercise this right if you are able to return to us the goods you ordered.
  • We reserve the right to refuse to supply goods to any person for any reason whatsoever, to withdraw any goods from the Website at any time and/or remove or edit any materials or content on the Website. We will not be liable to you or any third party by reason of our withdrawing of any goods from this Website whether or not such goods have been sold; removing or editing content on the Website; refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

SHIPPING RATES AND SCHEDULES

  • We use Royal Mail first class as standard for goods under the value of £50 (incl shipping costs).  For goods over the value of £50 we use Royal Mail registered post or another shipper with tracking facility. You will be informed of the tracking site and number by email.
  • The following delivery schedules can be used for a guide and are not guaranteed. United Kingdom (1-3 days), Europe (5-8days), World Zone 1 (8-10 days), World Zone 2 (10-14 days), World Zone 1 includes USA, World Zone 2 includes Far East.

17.11.2017

Berry nice too!

Berry nice too!

Finding health in the hedgerow
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12.07.2017

We've WON another AWARD!

We've WON another AWARD!

Winner in LUX magazine's Health, Beauty & Wellness Awards 2017
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08.05.2017

Natural bonus straight from the garden.

Natural bonus straight from the garden.

Make your own delicious fragrances for your home
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12.07.2017

Great Elm offers FREE p&p

Great Elm offers FREE p&p

Standard delivery on all parcels throughout UK
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